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How long before I receive my order?
What are your shipping charges for domestic orders?
General Questions
What is your return policy?
Do you ship to other countries?
What are your shipping charges for international orders?
How do I know what size my pooch is?
Can I tell what my pet's size is based on their breed? (See Chart Guide)


How long before I receive my order?
How long before I receive my order? When you send in a check or money order, as soon as it clears, we will ship your order out automatically.

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What are your shipping charges for domestic orders?
Shipping and handling charges for all items, other than beds and furniture are determined according to the total cost of the order. Standard shipping and handling charges listed below are for most orders shipped to any one of the 48 contiguous United States. Orders that are requested to be shipped to Alaska, Hawaii, Puerto Rico, or to any country other than the United States will incur additional shipping charges based on the package size and weight. Some of our products may incur an additional shipping charge due to the weight and size, relative to the package size. If so, a DivaPaws customer service representative will contact you prior to the shipment of your order. For more details on cost and processes in placing an international order, please see our Shipping and Handling Charges page.

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General Questions
How can I get a discount on my orders? Any two or more orders, I will give you $5.00 off.

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What is your return policy?
We, at PawPrints Creations, Inc. stand behind everything we sell. We are so confident that you're going to love our products, that if it fails to meet your expectations in any way and you're not 100% satisfied with your purchase, simply follow the steps listed below to obtain a Return Authorization Number and return it to us in its original packaging and unused condition within 30 days of receipt and we'll be happy to give you a merchandise exchange or refund, less shipping & handling charges when the original order was shipped to you. Please note that you are responsible for the shipping & handling charges of returning the merchandise to PawPrints Creations and all orders returned will be subject to a 15% restocking fee. We apologize, but we cannot accept returns or exchanges on sale items, custom orders, or any returns sent COD. Refunds will be promptly issued upon receipt of the merchandise (less shipping & handling charges).

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Do you ship to other countries?
We will be more than happy to deliver to any international destination. Standard International Shipping and Handling Charges for most items, other than beds and furniture are determined according to the total cost of your order. Please note that some international orders may require an additional shipping charge due to package size, duties, and taxes depending on the custom laws of the destined country. A customer service representative will contact you prior to shipment of your order for approval of the additional shipping charges. Most international orders will be sent via the US Postal Service. The package will arrive within 2-3 weeks, but may take additional time for delivery. If you are placing an order outside of the US, please ensure all delivery address information on your order is accurate and complete. Any items returned to DivaPaws due to an insufficient address will only be reshipped at the cost of the customer. For more details on cost and processes in placing an international order, please see our Shipping and Handling Charges page.

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What are your shipping charges for international orders?
Standard International Shipping and Handling Charges for most items, other than beds and furniture are determined according to the total cost of your order. Please note that some international orders may require an additional shipping charge due to package size, duties, and taxes depending on the customs laws of the destined country. SHIPPING & HANDLING CHARGES For Most International Countries Order Total Up to $15.00 - $15.99* $15.01 - $30.00 - $17.99* $30.01 - $45.00 - $18.99* $45.01 - $59.99 - $19.99* $60.00 - $99.99 - $21.99* $100.00 and up - $26.99* * Some of our products may incur an additional shipping charge due to the weight, size, relative to the package size and also, duties and taxes, dependent on the customs laws of the destined country. If so, a DivaPaws customer service representative will contact you prior to the shipment of your order. For more details on cost and processes in placing an international order, please see our Shipping and Handling Charges page.

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How do I know what size my pooch is?
Generally, it is very difficult to determine what size your pet would be based only on their weight because there are so many different kinds of dog breeds that come in all sorts of sizes and shape. Many manufacturers vary on their sizing, so please measure your pet carefully and order accordingly for each product. Please note that measuring charts also vary according to manufacturer.

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Can I tell what my pet's size is based on their breed? (See Chart Guide)
It's always best to measure your diva pet with a fabric tape measure, not a metal tape measure. This will give you the most complete and accurate measurements to help guide you in buying the best size for your pet. However, we've included a reference chart below to help you compare your measurements accordingly. Keep in mind that each diva pet is unique and comes in all sorts of shapes and sizes so if your actual measurements don't coincide with the chart below, use your actual measurements to order accordingly. Breed Size Breed Size Affenpinscher XXS-XS Irish Setter XXL-XXXL Airedale Terrier XL-XXL Irish Terrier XXL-XXXL Akita XXL-XXXL Jack Russell Terrier XS-S Alaskan Malamute XXL-XXXL Japanese Chin S-M American Foxhound XL-XXL Kerry Blue Terrier L-XL American Water Spaniel M-L Labrador Retriever XXL-XXXL Australian Shepherd L-XL Lakeland Terrier M-L Australian Terrier XS-S Lhasa Apso S-M Basenji XS-S Maltese XXS-XS Basset Hound XL-XXL Manchester Terrier Standard M-L Beagle S-M Manchester Terrier Toy XS-S Bedlington Terrier M-L Miniature Pinscher XS-S Bichon Frise S-M Norfolk Terrier XS-S Bloodhound XL-XXL Papillon S-M Border Collie M-L Pekingese S-M Borzoi XXL-XXXL Pointer XXL-XXXL Boston Terrier S-M Pomeranian XS-S Boxer XL-XXL Poodle Standard XL-XXXL Brittany XL-XXL Poodle Miniature S-M Brussels Griffon XXS-XS Poodle Toy XXS-XS Bulldog M-L Pug M-L Bull Terrier L-XL Rottweiler XXL-XXXL Carin Terrier S-M Saluki XXL-XXXL Cav. King Chas Spaniel S-M Samoyed XL-XXL Chihuahua XXS-XS Schnauzer Standard XL-XXL Chow Chow L-XL Schnauzer Miniature S-M Cocker Spaniel M-L Scottish Terrier S-M Collie XXL-XXXL Sealyham Terrier M-L Corgi M-L Shar-pei L-XL Dachshund Standard M-L Shih Tzu XXS-XS Dachshund Miniature XS-S Siberian Husky XL-XXL Dalmatian XL-XXL Silky Terrier XS-S Dandie Dinmont Terrier S-M Springer Spaniel XXL-XXXL Doberman Pinscher XXL-XXXL Tibetan Terrier L-XL English Setter XL-XXL Vizsla XXL-XXXL English Springer Spaniel XXL-XXXL Weimaraner XXL-XXXL Foxhound L-XL Welsh Corgi M-L Fox Terrier S-M Welsh Terrier S-M German Shepherd XXL-XXXL West Highland White Terrier S-M Golden Retriever XXL-XXXL Wheaten Terrier L-XL Great Dane XXXL Whippet M-L Greyhound XXL-XXXL Yorkshire Terrier XXS-XS

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Last Updated: 11 Nov 2007 15:33:43 PST home  |  about  |  terms  |  contact
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